Frequently Asked Questions

General

  • You can sign up directly on our website. Please click “Programs” at the top to select your course and complete the enrollment form. If you need assistance you can contact our office at 800 392 3927.

  • Once you have registered for a class, you can access your training portal at the top menu “My Training” or by clicking https://mytraining.thetrainingcenter.com/login

  • Once you are logged into your training portal, in the “Courses” tab you can access your webinar. You can also find upcoming webinars here: access webinars.

  • On the MyTraining portal, you can set your exam date on the main dashboard once you have returned your signed state application and your tuition is paid in full.

  • We have two programs available in Spanish: NJ Low pressure boiler license in Spanish and EPA 608 certification in Spanish.

    Or you can visit formación en línea en español

  • In the training portal you can make a payment, and view receipts directly on the main dashboard.

NJ Boiler Licenses

CPO

    1. Upon registration, each student is mailed a CPO Handbook and gains access to the PHTA’s self-paced Pool Operator Primer. The POP contains 6-8 hours of self-paced learning and must be completed before the live Zoom session. Additionally, students gain access to the MyTraining Portal (The Training Center portal) where all of the practice exams reside.

    2. Each student must attend a 5-hour live instructor-led Zoom session

    3. Students may take the proctored final exam directly after the Zoom session or schedule it for a different day.

  • This is the first step to earning the CPO Certification, and the prerequisite for the Pool Operator training. The online curriculum consists of 8 lessons that cover all 18 chapters in the Pool & Spa Operator Handbook, which is included as part of the training. Successful completion earns the student a Record of Completion, which the student will be able to print from their computer. The PHTA Instructor must confirm that the certificate was received before the 1-day Zoom session.

  • The CPO Certification is PHTA-approved and valid nationwide across all US states. 

  • You can view an interactive map found on our CPO Certification Course page or view CPO Requirements to learn which states require it.

  • The total for the course is $350.00 and this includes all components of the course which includes your CPO handbook (textbook), pool operator primer modules, practice exams and unlimited attempts at the CPO final exam.

  • The length of the course in its entirety is up to the student. However, the Pool Operator Primer contains about 6-8 hours of content to review (self-paced), the Zoom webinar is 5 hours long and each student has up to 3 hours to complete the final CPO exam during a proctoring session. Since each student must complete the Pool Operator Primer prior to attending the Zoom session, the course cannot be completed in one day. However, the Zoom session and the exam can be scheduled on the same day.

  • Yes! Should you have any unsuccessful exam attempts, you are able to take it again as soon as the next proctoring session. We recommend that you study a bit more between sessions.

  • You will receive your certification digitally through the PHTA the same day you pass your exam.

  • All CPO certifications are vald for 5 years from the month it was issued. To renew please visit CPO Certification renewal.

EPA 608

  • Yes. The EPA 608 certification is a national certification and valid in all US States.

  • The course is completely online. For all of our EPA 608 classes, the student can watch the webinar and access the portal on any device. However, the exam needs to be completed with our proctoring service on a laptop or desktop with a camera and a microphone. This process was approved by the EPA during the pandemic. The only requirement is that a live proctor is used. Learn more about EPA 608 Certification.

  • Everything is included in the price. This includes the unlimited attempts on the exam.

  • Yes we provide unlimited test attempts until you pass.

  • No you do not need to renew an EPA 608 certification.

  • Your ID Card will be mailed out within 1 week after you pass your exam as long as your balance is paid or we billed your company.

  • You can request it by emailing us at info@thetrainingcenter.com

  • The Training Center will send you your test results within 1 week of your exam via email.

EPA 609

  • You would need this certification if you are working in service or repairs for MVAC you need this certification. This includes leak testing or adding refrigerant as well as general repairs. If you are not working but intend to work in this space, you should pursue this certification in advance. Moreover, any professional certification that you can put on your resume can only help you. Learn more about EPA 609 Certification.

  • EPA 608 Universal is a general purpose certification to address safe handling and recycling of refrigerants used in air conditioning systems which are stationary. The EPA 609 (MVAC) is specific for servicing refrigerant systems for motor vehicles. There are examples where the 609 does not cover air conditioner systems found on larger vehicles (specifically HCFC-22 systems). If you are a technician that works in both spaces, you need both certifications. Visit our website for information about each program. You can sign up for the program from your student portal.

  • The EPA requires this certification and can issue penalties to individuals or companies who fail to comply. There is no reason to not comply, easy to follow programs like this take the stress away from getting certified. Non-compliance can result in a company receiving fines higher than $44,000 per day for each violation. Those that report violations can receive whistleblower compensation up to $10,000.

  • No. The certifications are different and the content covered meet separate requirements under the EPA regulations.

  • Yes. The EPA 608 certification is a national certification and valid in all US States.

  • The course is completely online and built around your schedule by being self-paced. For all of our EPA 609 classes, the student can watch the videos and access the portal on any device at any time.

  • Yes we provide unlimited test attempts until you pass.

  • No, there is no certification renewal requirements after completing this course. However for any technicians certified before 2015 who have not been trained to service MVAC systems using HFO-1234yf, R-744, or HFC-152a may take this course to serve as a refresher course. As new alternative refrigerants are introduced into the industry, our content will be continuously updated.

  • You can request a replacement by emailing us at info@thetrainingcenter.com. There is no charge for a replacement or duplicate card or pass letter.

  • You will see your results upon completion of your final exam. Your credentials will be processed the next business day. Should you fail, you can retake the exam at a time that is convenient for you with no additional fee.

  • The Training Center will begin processing your credentials the next business day. Typically you will receive a digital copy of your credentials 3-4 days after your final exam and on that day your hard copy will be mailed to your address on file.