Our Policies
The Training Center Policies
We strive to keep our tuition affordable and our policies transparent. Please review our full Payment, Refund, Withdrawal, & Discount Policy to understand how we handle cancellations, military and employer discounts, and our “Education Promise” retake guarantee.
Learner Record Privacy Notice
The Training Center maintains learner records for course administration, attendance, completion tracking, assessment, credentialing, CEU issuance, and required reporting. Learner records may include contact information, course history, attendance, LMS activity, exam results, certificates, credentials, transcripts, and related completion records.
Learner records are maintained in secure recordkeeping systems and are released only to the learner, authorized staff, required licensing/certification/regulatory bodies, or another party when permitted by the learner or required for the course, credential, or compliance process.
Learners may request access to their records by contacting The Training Center. Before releasing a record, staff may verify the learner’s identity using information such as name, registration email, phone number, course information, student portal access, or other identifying information.
For general privacy practices, learners may also review The Training Center Privacy Policy.